Testimonials -  We've got them talking...

SMEAD Manufacturing:
SMEAD, a privately-held, 100 percent woman-owned company known for its high quality, environmentally responsible organizational home and office systems, has migrated its print management services to Crabtree Companies of Eagan Minnesota. Smead has more then 40 copier or printers in locations throughout the United States that are now being managed and serviced by Crabtree Companies. We have found that the price, services and quality provided (often within hours) have exceeded our expectations. The turnaround time for new Savin/Ricoh product is often as next day to about a week.  Each time we do the analysis of printers and services costs, the clear winner has been Crabtree Companies, the other important factor is that they are an ethical business partner and truly understand the relationship between them and their customers. We have worked with Crabtree Companies sales/service team and are completely satisfied.

Daniel J Hart
Manager, Systems Development
 

Benefit Extras:
Benefit Extras is an outsourcing company for  employer groups.  The company manages Flexible Spending Administration and Cobra Administration as well as other services.  Recently the company relocated and since they had gone through the process of scanning all their records there were minimal file cabinets to move and the move was  relatively easy.  The company has been in business since January 1st 1999.   During that time, the company has gone from a total dependency of paper and traditional file cabinets to a modern convergence of   electronic records.  Even the company’s Multifunctional Copy Machine with Fax is paperless.  The unit receives faxes electronically and is integrated into their Laserfiche Document  Management System.  According to office manager Kari Marois, the “Paperless” record system is outstanding.  It not only saves space, it saves on wasted time filing and looking for misfiled records.  Now their team can focus on customer relations and instantly find   records without getting up and looking through a file cabinet.  It is far more       productive and saves a lot of time and money.  Kari also mentioned that she enjoys working with Crabtree’s office staff and technical personnel.   She says that she always gets her maintenance or toner the same day or the next day.
 

Access Information Systems Inc.
Access Information Systems Inc. of Bloomington.  Access Information Systems, Inc. is the Midwest's leading provider of real estate information services. Access also provides flood zone determinations nationally. Their Precision Appraisals subsidiary in St. Cloud provides appraisal services through out the state. They specialize in Right Of Way and Commercial appraisals. Our Global Technology Solutions subsidiary provides programming services internationally. Access Information services found Crabtree Companies from one of the Laserfiche Workshops that Crabtree held over 8 years ago.  
They admit that they were coming for the free lunch at the workshop but became a customer of Crabtree’s when they were impressed by Crabtree’s knowledge and the Laserfiche solution.  They said “LaserFiche has allowed us to quickly scan, restore and retrieve scanned images.  This has allowed us to deliver completed products to our clients in a faster more efficient manner.  It has drastically reduced our dependence on stored paper documents and has increased our profitability” Access Information has been in business for over 20 years and employs 35 people.  Their Motto is “assisting in your success”.  Access is a   customer driven company that believes great service should be the standard. They went on to say “ I am very satisfied with the Crabtree Companies. The people they have are great.”

Securty Auto Loans:
Security Auto Loans Inc., located in New Hope has been in business for 18 years helping used car dealerships with car loans. Amber Lebow, administrative assistant says that: Security Auto Loans is in unique niche in the market by providing financing to people who normally wouldn’t qualify with the traditional financial institutions.  The company manages over 15,000 accounts and they were overwhelmed by the amount of paperwork and files that were kept in file cabinets.  They were growing and were adding personnel along with a lot of file cabinets that were not only taking up valuable floor space but time to file and re-file their customer’s folders.  Security Auto Loans started researching document management companies and decided to purchase some scanning software and begin scanning their documents.  With the amount of time to file documents with the off the shelve software they decided to call Rich Crabtree from Crabtree Companies and see if Crabtree Companies could solve some of their issues. Crabtree recommended some changes in their business processes and also recommended that they purchase a state of the art, “Laserfiche Document Management System” by Compulink Long Beach California.  A decision to partner with Crabtree Companies and Security Auto Loans invested in a system from Crabtree that could automatically batch scan documents using Bar Codes and Crabtree imported all the images that we scanned in using their old MFP.  They invested in a Canon DR-7580 Scanner which scanned in images at 150 ipm which was about 5 times the speed of the MFP.  The new Laserfiche System increased productivity by eliminating the trips to the file cabinets and refilling the same file back into the file cabinet. Once the documents were stored in Laserfiche there was no need to re-file the records.  Now the accounts managers don't waste time to get up, find the file, call the customer back and then re-file their folder.  All the files are instantly available while the customer is on the phone and it has radically increased customer service and productivity.  Amber Lebow expressed the satisfaction she has with working with Crabtree’s fine support engineers who immediately help them with all of their Laserfiche Software, Scanner, Copiers, Printers and Fax equipment. She mentioned that Crabtree's service and support is second to none.
 

Lockheed Martin
Lockheed Martin of Eagan MN. The company employs approximately 1600 people in their Eagan Facility with many highly trained and skilled electrical and mechanical engineers on staff.  Lockheed Martin employs more than 20,000 people globally.  Lockheed Martin Aeronautics Company has nine facilities in the United States and several international offices around the world. The U.S. locations are in Texas, Georgia, California, South Carolina, Florida, Mississippi, Pennsylvania and West Virginia.
The Eagan location has over 85 printers that David Stever, IT Support, manages. David also manages the company’s video conferencing connecting all the offices to each other and various vendors through out the world. David says that he appreciates the quick turnaround time for call backs from Crabtree Companies and always gets quick service from Crabtree.  He said that our crew is very knowledgeable and easy to work with.  When asked if he would recommend Crabtree to other people and companies he said “without a doubt.”  
 

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